Refund and Cancellation Policy

1. Cancellations

Clients may cancel their service agreements according to the terms specified in their individual project contracts. Generally, a notice period is required for the cancellation of ongoing services.

2. Refund Eligibility

Refunds are typically considered in the following circumstances:

• Service non-delivery: If we fail to initiate the agreed-upon services within the specified timeframe.
• Significant deficiency: If the delivered software or service has major defects that we are unable to rectify within a reasonable period.
• Overpayment: If an error in billing results in a client being charged more than the agreed-upon amount.

3. Non-Refundable Items

Certain items and services are generally non-refundable, including:

• Work already completed and approved by the client.
• Third-party costs incurred on behalf of the client (e.g., domain registration, server hosting).
• Strategic consulting or discovery sessions that have already taken place.

4. Refund Process

To request a refund, please contact our support team at support@ss-solutions.com with your project details and the reason for the request. All refund requests will be reviewed by our management within 7-10 business days. Approved refunds will be processed via the original payment method.

5. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at support@ss-solutions.com.